Word of Mouth. We have all heard of it before. It is one of the most trusted ways to gain business. It’s also an easy way to lose business or for someone to ruin your great reputation. These days, when a customer or client is upset with your business or product, voicing their dissatisfaction online via social media is one of the first things they do. Whether is a viral Facebook status update, Instagram post, scathing tweet or one-star Yelp! review, we can show you how to fight back against those negative reviews, while keeping your cool.